PeopleSoft Support Services
At Visions we don't believe in assisting our customers to implement the product and then walk away. We have a variety of support and maintenance offerings available to existing customers and to those who have used other partners to implement their solution but are looking for experienced, cost effective support options from us.
Once your PeopleSoft application is live it requires constant attention to ensure that it remains up to date and continues to meet the needs of your organisation.
We understand what it takes to keep your PeopleSoft system in good health.
Our service offerings in terms of support and maintenance provide options which will suit your company's strategic objectives as well as your pocket.
PeopleSoft Review
The health of your PeopleSoft installation is important to us. Our review offerings allow you to rest easy knowing that your PeopleSoft system is in good working order.Functional System Review
When a system has been in production for a few years it is always good to take stock.Questions we ask, and help you to answer, include:
How are you doing against the original business plan in terms of what has been delivered to the company?
Do employees, suppliers and customers trust the data in your system? What have you customised in your system?
Are these customisations still necessary today or has PeopleSoft provided functionality to replace this which you have not taken advantage of?
Technical Systems Review
Often the pressure of the day to day operation of large ERP systems mean that we forget to check on the health of our technology. At Visions we take care to ensure that every now and then you stop not only to smell the roses but more especially to prune them! By reviewing the development of your PeopleSoft system you can ensure that your employees, suppliers and customers have no problems in accessing your system over the web with the greatest of ease. This review will include a check on whether or not all relevant patches have been implemented, as well as adherence to PeopleSoft's development standards.Infrastructure Review
Performance of the PeopleSoft system can be enhanced by making sure that all tables are properly indexed as well as ensuring clean audit tables from within the database. Our infrastructure review includes a look at how PeopleSoft performs best with the database of your choice. Our expertise ranges from Oracle to SQL Server to DB2. You name the database which works with PeopleSoft and we will work with you to tune this to maximum efficiency.PeopleSoft Monthly Support
Many of our customers utilise Visions to make sure that their PeopleSoft system is well oiled and runs smoothly each day. Our services include:- Functional support - including extending module functionality
- Technical support - including the implementation of patches and fixes
- Infrastructure support - including tuning and performance issues
- Quality Assurance
- Design specifications
- Trouble shooting and testing
- Training
- Reporting